Legal
Privacy Policy
How SIERGE collects, uses, shares and retains personal information.
Last updated:
Who we are
SIERGE ("SIERGE", "we", "us") provides mobile vehicle detailing services in and around Jerusalem, Israel. We are responsible for the personal information described in this policy.
Registered business number 558639993. Address for notices: Jerusalem, Israel. You can reach us at simon.george.detailing@gmail.com or 053-944-1141.
Information we collect
We collect only what we need to arrange, perform and account for the services you request.
- Account information
- Your email address, a securely hashed password, your name, and sign-in timestamps. Passwords are handled by our authentication provider and are never visible to us.
- Contact details
- Your name, email address and telephone number.
- Vehicle information
- Make, model, year, colour, an optional nickname, and — if you choose to provide them — licence plate and VIN, plus any notes you add.
- Service location
- The address where you would like the work carried out, including street, city, region, postal code and country, the map coordinates of the pin you place, and any access notes you write.
- Booking information
- The services requested, requested and scheduled times, the vehicle concerned, notes you provide, and the status of the appointment.
- Financial records
- Invoices, amounts, payment method, payment status and related notes.
- Rewards
- Your points balance and a record of each points entry, including the reason it was awarded or redeemed.
- Enquiries
- If you use the contact form: your name, email address, telephone number, vehicle details and your message.
- Change records
- An internal log of changes made to business records — who changed what, and when — used for accountability and to investigate disputes.
Information we do not collect
We do not operate analytics, advertising or marketing trackers, and we do not build behavioural profiles.
Our application does not record your IP address, browser or device details in its own database. Our hosting and authentication providers keep their own technical logs in order to run the service securely.
We never see or store card numbers, expiry dates or security codes. Online card payment is not available on this website.
How we use your information
- To create and manage your account.
- To review, confirm, schedule and carry out the work you request.
- To calculate travel to your chosen location within our service area.
- To issue invoices and keep accurate financial records.
- To operate the rewards programme.
- To answer your enquiries.
- To keep the service secure, prevent misuse, and resolve disputes.
- To meet accounting and other legal obligations.
Service providers
We use a small number of providers to run the service. They process information on our behalf, or receive limited information in order to perform a specific function.
- Supabase
- Hosts our database and manages accounts and sign-in. Supabase also sends account emails such as address confirmation and password reset.
- Vercel
- Hosts and delivers this website and keeps operational request logs.
- Geoapify
- Our maps and location provider. It processes the addresses and coordinates involved in booking a mobile service, for six purposes: suggesting addresses as you type; displaying the map; converting an address into coordinates; describing the point you place on the map as an address; measuring the driving distance between our base and your chosen location; and, from that distance, calculating any travel fee. Its map data is based on OpenStreetMap. We use no other maps or geocoding provider. See the section on maps below.
Maps and location
When you choose a service location, an interactive map is displayed. The map imagery is loaded directly by your browser from Geoapify, which means your IP address and the area of the map you are viewing are visible to that provider. This happens only on pages that show the map.
When you type an address, select a suggestion, or move the map pin, the text or the coordinates are sent from our servers — not from your browser — to Geoapify, so that it can return matching addresses, describe the point you selected, and measure the driving distance used to calculate any travel fee. Your IP address is not included in those requests.
If these services are unavailable we do not guess, and we do not send your address or coordinates to any other provider instead. Your written address and the booking are kept, the map and the travel calculation are switched off, and the booking is simply marked as needing confirmation from us.
Messages we send
Our authentication provider sends the account emails needed to operate your account, such as confirming your email address or resetting your password.
We do not currently send marketing email or SMS, and no marketing messaging system is connected to this website. If that changes, we will update this policy and obtain any consent required at that time.
Payments
Online card payment is not enabled on this website. Payment is arranged directly with us. We record the amount, method and status of a payment for accounting purposes, but never card details.
How long we keep information
We keep information only as long as we need it for the purpose it was collected, or for as long as records must be retained.
- Enquiries that do not lead to a booking
- 12 months.
- Account and profile information
- For as long as your account remains active.
- Closed accounts
- We remove or anonymise personal information where we can, while keeping records we still need for accounting, disputes, fraud prevention or security.
- Bookings and service history
- 3 years, unless connected to a financial record that must be kept longer.
- Invoices, receipts and accounting records
- 7 years.
- Change and security records
- 2 years, unless needed for an active dispute or investigation.
- Account authentication data
- In line with the retention and security practices of our authentication provider.
Your choices
You can view and update much of your information directly in your account, including your contact details, vehicles and saved locations.
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your account and the information we are not required to keep.
- Object to a particular use of your information.
- How to ask
- Email simon.george.detailing@gmail.com from the address on your account. We will respond within a reasonable period and may need to confirm your identity first.
Security
Access to customer records is restricted by role, and the database enforces those restrictions directly rather than relying on the application alone. Connections to the database are encrypted. Changes to business records are logged.
No system can be guaranteed completely secure, but we take these measures seriously and review them as the business grows.
Children
This website is intended for people aged 18 and over. If you are under 18, a parent or legal guardian must make and approve the booking on your behalf.
Changes to this policy
If we change this policy we will update the date shown at the top of this page. Where a change is significant, we will make that clear.
Contact us
For any question about this policy or your information, contact SIERGE at simon.george.detailing@gmail.com or 053-944-1141, or write to Jerusalem, Israel. Registered business number 558639993.